Refund & Returns Policy
We want you to love your purchase. If something is not right, we are here to help.
1. Print-on-Demand Notice
All products are printed on demand through Printify. Because each item is made especially for you, we do not accept returns for:
- Wrong size ordered
- Buyer’s remorse
- Change of mind
2. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery.
Send the following to sac@unibutec.com.br:
- Order number
- Photos of the issue
- Description of the problem
We will replace the item at no cost or issue a refund.
3. Lost Packages
If a package is lost in transit, we will open an investigation with the carrier. After confirmation, a replacement will be issued.
4. Wrong Address
If the customer provides an incorrect address, we cannot offer refunds. Reorders must be placed at the customer’s expense.
5. Non-Returnable Items
- Gift cards
- Digital downloads
- Used or washed items
6. Contact
For issues regarding refunds or replacements:
Email: sac@unibutec.com.br